Jamaican Stone UK

Frequently Asked Questions

Here are the answers to some of the more frequently asked questions on our site. If you don't see your question, please contact our support team.

Can I place my order over the phone?

Unfortunately we cannot accept orders over the phone. For security reasons all orders need to be placed online.

Do you deliver to my country?

We deliver to most countries worldwide, feel free to contact us for additional information on International orders.

Can I change my order once placed?

Once your order has been confirmed, it's not possible to change it prior to dispatch. Please contact us if you have placed an order incorrectly and we will cancel that order, allowing you to re-order.

How will I know my order has been dispatched?

You will receive two emails after your order is placed. The first confirms the details of your order. The second email will be sent to you once your order has been dispatched to let you know that your order is on its way to you. These emails are sent to the email address supplied when completing your order.

Can I track the delivery of my order?

All international orders will be sent using Royal Mail International signed, you can follow the progress online at http://www.royalmail.com/track-trace
For UK mainland orders sent using the Royal Mail Recorded Delivery Service, we can supply a tracking reference upon request.

What happens if my order gets lost in the post?

If, on the rare occasion your order is lost in the post we will resend your order after 7 working days, and 21 working days for international orders.

If the first delivery has not been received after 15 working days, we then claim by the 'Lost in Post' procedure laid out by Royal Mail. If the order has been received by you we will send you an SAE to return the first delivery to us.

What type of payment methods do you accept?

Jamaican-Stone uses WorldPay to accept all its payments. WorldPay is the industry leading internet payment company, and accepts all major credit and debit cards.

Can I have my order delivered to a different address to my payment card billing address?

Currently, to guard against online fraud, we can only deliver to the payment card registered address (i.e. the address of the card that you use to pay for your order).

We use the address as part of the identification process. If the address entered does not match the address you have with your bank or to the credit/ debit card company, the order will be cancelled.

Please complete the address field making sure you include the correct address and postcode.

Why is there a charge on my card if my order was cancelled?

When you place an order, a temporary authorization hold will be placed on your credit or debit card this just to confirm the card is valid and to ensure funds will be available if the order goes through.

Your account is not actually billed until your order is ready for dispatch, so if the order is cancelled for any reason, the hold will clear on your card.